Returns Policy

What is your returns policy?

What is your exchange policy?

How long will it take to get my money back for my online return?

My Red Tag Jewellery has arrived and is damaged/faulty. What should I do?

I have received an incorrect/faulty item or an item is missing?

The price of the item I purchased has changed since I received it. Can I get a refund?


What is your returns policy?

There are no returns or exchanges on FINAL SALE merchandise, either online or in stores. All products that are $15 or less are considered final sales.

What is your exchange policy?

There are no returns or exchanges on FINAL SALE merchandise, either online or in stores.

All products that are $15 or less are considered final sales.

How long will it take to get my money back for my online return?

Returns will be processed within 3 to 5 business days of receipt of your item(s) by Red Tag. You will be receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account.
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My Red Tag Jewellery has arrived and is damaged/faulty. What should I do?

We are sorry to hear this. Please contact us at info@redtagjewelry.ca for further assistance.
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I have received an incorrect/faulty item or an item is missing?

We are sorry to hear this and apologize for the mistake. Please contact us at info@redtagjewelry.ca for further assistance.
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The price of the item I purchased has changed since I received it. Can I get a refund?

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
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